TERMS & CONDITIONS

User Agreement

You agree to purchase tickets from Box Office Events in a manner consistent with our terms & conditions and affirm your understanding of the following as it applies to the sales agreement.

Terms of Purchase

Full payment of all tickets is required at time of purchase. Ticket purchases will only be finalised upon receipt of payment by Box Office Events.

Box Office Events reserves the right to limit the number of tickets available per person for any event.

Delivery

Tickets will be delivered to the customer via registered post or made available for collection at the event on matchday. Box Office Events takes every reasonable measure to ensure tickets are delivered on time and will work with the customer to ensure delivery.

Refund

Refunds will only be given when an event is cancelled or changed significantly from its original format by the event holder. No refunds are given for changes in the ticket holders personal circumstances under any conditions.

In the event of a change of personal circumstances, ticket holders can request Box Office Events change their ticket to a credit voucher to the same value of their original ticket amount (not including the processing fee or credit card surcharge).

Ticket holders must request this change 48 hours before the commencement of the event. Failure to do so will incur an additional administration fee of 40% of the ticket purchase price. Credit vouchers are valid for 365 days from the date of issue and cannot be transferred to another person or sold.

Replacement Tickets

Box Office Events will not replace lost or stolen tickets unless proof of loss can be produced.

Box Office Events ensures that all tickets sold on this website are genuine and reach our customers in perfect condition. Any defacement or damage incurred by tickets sold by Box Office Events may lead to a refusal of entrance. Box Office Events no responsibility for entrance issues experienced by customers as a result of ticket damage.

Prices

Every effort is made to ensure correct pricing and event information is provided at the time of sale. In the event an error is identified, Box Office Events will contact affected customers and address the error in the manner appropriate:

Pricing error

Under-priced

Any tickets incorrectly priced will be cancelled and a full refund given. Ticket holders will then be given the first choice to re-purchase the ticket at the correct price before re-release.

Over-priced

Ticket holders will be refunded the difference between what they paid and the correct price of the ticket.

Event Information Error (Box Office Events)

In the event that an event date, location or participating team is incorrectly advertised, ticket holders who are affected will have the choice of a refund or replacement ticket.

Event Management Information Error

In the occurrence of event management providing the wrong details, the ticket holder will fall under the provisions issued by the event managers and Box Office Events will comply with the organisers recommended remedial action.

Resell Policy

Box Office Events does not support the resell of tickets outside official channels and does not engage in reselling tickets on behalf of individuals.

Any tickets refunded or exchanged for a credit voucher will be made available to other Box Office Events customers for the price stated on the Box Office Events website at the time of processing.

Privacy Policy

Box Office Events cares about our customers’ privacy. We do not store credit card details nor do we share customer details with any third parties. All contact details provided to us are securely stored by Box Office Events for the purposes of keeping our customers informed of event details and other information relevant to their bookings.